ICT Support

In April 2024, the name was changed from PC Support to ICT Support.

If you need help with computers or other ICT-related issues, please contact us using one of the following methods

Various video manuals are available. Please refer to them.

If the problem cannot be solved

ICT Support Inquiry Form

For student users For Faculty and Staff Users For other users

You can submit questions to our support staff

ICT Support
Inquiry Form

*Login (system usage ID and password) is required.

*If you are unable to log in, please use the Inquiry Form (Only for those who cannot log in to the system)
*We will reply within 3 open days.
　Depending on the content, we can connect Zoom to provide support while viewing your screen.

Example of inquiry

I can no longer receive e-mails.
I can no longer use my remote PC.
I changed my phone model and now I can't use two-step verification.
I want to know how to install statistical software (SPSS).
I received an installation manual for R statistical analysis software in class, but I cannot install it properly.
I cannot resubmit a report in LUNA.

If the problem is urgent, please contact us by phone.

In-person support is also available at each campus.

If you do not know your ID or password, please bring your ID (student/faculty/staff ID, etc.) and go directly to the support desk at each campus.
If you have any problems using a PC in an individual or shared laboratory, please contact the laboratory support desk.

For the following matters, please contact the support desk in charge.

For questions about course enrollment and grades, please contact the office of your faculty or graduate school (list of telephone numbers).

Opinions and requests regarding ICT services

Please let us know your opinions and requests about the ICT environment on campus.
Your comments and requests will be used as reference when considering the future provision of services.