Support

Support Centers on each campus

Nishinomiya Uegahara Campus西宮上ケ原キャンパス）

Support CenterHours of OperationMain Services provided
Media and Research Facilities Building
PC Support Center 2
（メディア・研究棟 第2PCサポート室）

Weekdays:
8:50 AM - 6:20 PM

Saturdays:
8:50 AM - 6:00 PM

Support centers keep same hours as PC rooms in Media and Research Facilities Building
Lecture Hall 4
（第4別館 PCサポート室）

Weekdays:
8:50 AM - 9:30 PM

Saturdays:
CLOSED

Support centers keep same hours as Room 101A and 101B in Lecture Hall 4
Graduate Students Services Building 1
PC Support Center 3
（大学院棟第3PCサポート室）

Weekdays:
8:50 AM -5:50PM

Saturdays:
CLOSED

Kobe Sanda Campus（神戸三田キャンパス）

Support CenterHours of OperationMain Services provided
Building VI (second floor)
The PC consultation counter
（Ⅵ号館 PC相談カウンター）

Weekdays
8:50 AM - 4:50 PM

Saturdays
8:50 AM - 12:20 PM

Adjustments to this schedule are sometimes made to accommodate class or examination schedules.
Building VI (hird floor)
The PC consultation counter
（VI号館　PC利用相談カウンター）

Weekdays
8:50 AM - 10:00 PM

Saturdays:
8:50 AN - 6:30 PM

Adjustments to this schedule are sometimes made to accommodate class or examination schedules.

Nishinomiya Seiwa Campus（西宮聖和キャンパス）

Support CenterHours of OperationMain Services provided
Building 6 (fourth floor)
Information Media Office
(IT Support Desk)
（情報メディア室・PCサポート室）		 Weekdays:
9:00 AM - 6:20 PM

Osaka Umeda Campus大阪梅田キャンパス

Support CenterHours of OperationMain Services provided
Osaka Umeda Campus Office
（大阪梅田キャンパス事務室）

Weeldays:
1:00 PM - 9:30 PM
(10 AM - 9:30 PM on days with classes in the morning)

Saturdays:
9:00 AM - 6:00 PM
(10 AM - 6 PM during February and March)

Sundays and Holidays
12:30 PM - 6:00 PM
(On days with classes)
  • For questions regarding PC rooms, PCs and peripheral equipment usage.
  • Issuing new passwords for user IDs
  • Resolving errors due to dual log-ins
  • Adding more printer points

Lab support

For computer problems in a laboratory or teacher's office, please contact the support center on your campus.

On-Site Technical Support

To receive on-site tech support, make an appointment at one of the following windows:

CampusSupport DeskContact informationRemarks
Nishinomiya Uegahara CampusLecture Hall 4 (first floor) PC Support Center
（4別館 PCサポート室）		 ex:61-31331
helpdesk@kwansei.ac.jp		 Tech support requests submitted after 5:30 PM are usually responded to on the following business day at the earliest.
Kobe Sanda CampusBuilding VI (second floor) The PC consultation counter
（VI号館2階 PC相談カウンター）		 ex: (62)2104
helpdesk-ksc@kwansei.ac.jp
Building VI (third floor)
The PC consultation counter

VI号館3階PC利用相談カウンター		 ex (62)2105
helpdesk-ksc@kwansei.ac.jp
Nishinomiya Seiwa CampusBuilding 6 (fourth floor) Information Media Office (IT Support Desk)
（6号館4階 情報メディア室・PCサポート室）		 ex (66)2900
support-seiwa@kwansei.ac.jp		 Tech support requests submitted after 4:30 PM are usually responded to on the following business day at the earliest.

Main issues addressed by tech support